Refund & Returns

Refund & Returns Policy

Last updated: May 31, 2026

At Hauzzia, we are committed to ensuring customer satisfaction and fair return conditions in accordance with UK consumer protection standards.

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the item must:

The 14-day return period begins on the date your order is marked as delivered.

To initiate a return, please contact our support team:

Please include:

Our team will provide detailed return instructions, including the appropriate return address.

Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide photo evidence.

We will assess the issue and provide an appropriate resolution, which may include:

Once the returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your payment provider, additional processing time may apply.

For hygiene, health or safety reasons, certain items may not be eligible for return.

Any non-returnable products will be clearly identified on the relevant product page.

If you have any questions regarding returns or refunds, please contact:

Customer Support Hours:

Monday to Friday
9:00 AM – 5:00 PM (GMT)