At Hauzzia, we want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines your rights and our procedures in accordance with applicable UK consumer protection regulations.
You may request a return within 14 calendar days of receiving your order.
To qualify for a return, items must:
Be unused and in their original condition
Be returned in the original packaging
Include proof of purchase or order confirmation
Not show signs of wear, damage, or misuse
The return period begins on the day your order is delivered.
To request a return, please contact our customer support team at:
Please include:
Your order number
The item(s) you wish to return
Reason for return
Photos, if the item is damaged or incorrect
Once approved, we will provide detailed return instructions and the appropriate return address.
Customers are responsible for return shipping costs unless:
The item arrived damaged
The item received was incorrect
The item has a manufacturing defect
We recommend using a tracked shipping service, as Hauzzia cannot be responsible for returns lost during transit.
If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide:
Your order number
A description of the issue
Clear photos showing the problem
After review, we will offer an appropriate solution, which may include a replacement, partial refund or full refund.
Once the returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 5–10 business days.
Depending on your payment provider, additional processing times may apply.
Certain products may not be eligible for return for hygiene, health or safety reasons. Any such exclusions will be clearly stated on the relevant product page.
Customers may request order cancellation before the order has been dispatched.
If the order has already been shipped, the standard return procedure will apply after delivery.
If you have any questions regarding returns or refunds, please contact:
Hauzzia Customer Support
ABOUT HAUZZIA
Hauzzia is a UK-based home décor store offering decorative lighting, home accessories, textiles, vases and carefully curated interior décor designed to bring comfort and timeless style to your home.
We are committed to quality products, transparent policies and excellent customer support.